Privacy Notice

Thank you for choosing to be part of our community at V Digital Solutions, LLC, doing business as BALANCED agency. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at we-listen@balancedagency.com.

When you visit our website www.balancedagency.com, and more generally, use any of our services, we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

This privacy notice applies to all information collected through our Services, which includes our Website, as well as any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

1. What information do we collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You. We collect names; phone numbers; email addresses; job titles; and other similar information.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, and location.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Website. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website.
• Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Website. This device data may include information such as your IP address, device identification numbers, location, browser type, hardware model, Internet service provider and operating system.
• Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise.

2. How do we use your information?

In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes:

• To send administrative information to you.
• To protect our Services.
• To enforce our terms, conditions and policies.
• To respond to legal requests and prevent harm.
• Fulfill and manage your orders.
• Administer prize draws and competitions.
• To deliver services to the user.
• To respond to user inquiries.
• To send you marketing and promotional communications.
• Deliver targeted advertising to you.

3. Will your information be shared with anyone?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so.

4. Who will your information be shared with?

In Short: We only share information with the following third parties:

• Communicate and Chat with Users: Hubspot Chat
• Data Backup and Security: Amazon Web Services
• Functionality and Infrastructure Optimization: Termly.io
• Invoice and Billing: Quick Books
• Retargeting Platforms: Google Ads Remarketing and Google Analytics Remarketing
• Social Media Sharing and Advertising: LinkedIn advertising
• Web and Mobile Analytics: Google Analytics, Google Tag Manager
• Website Performance Monitoring: Sentry
• Website Testing: Google Website Optimizer

5. Do we use cookies and other tracking technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies to access or store information.

6. How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice.

7. How do we keep your information safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

8. Do we collect information from minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

9. What are your privacy rights?

In Short: You may review, change, or terminate your account at any time.

If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.

10. Controls for Do-Not-Track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track feature or setting.

11. Do California residents have specific privacy rights?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

CCPA Privacy Notice

What categories of personal information do we collect? We have collected the following categories of personal information in the past twelve (12) months:

12. Do we make updates to this notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

13. How can you contact us about this notice?

If you have questions or comments, you may email us at we-listen@balancedagency.com or by post to:

V Digital Solutions, LLC 450 Sinclair St. Reno, NV 89501 United States

14. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances.

Last updated December 02, 2020